Shipping policy

We want your order to arrive safely, securely, and within the expected timeframe. This Shipping Policy explains how we process and ship orders placed through our online store, including processing times, shipping options, costs, tracking, and potential delays.

1. Shipping Destinations

Amantrisa currently ships within the United States only.

We do not currently offer shipping to international destinations, including Canada, Mexico, or other countries outside the United States.

We also do not offer:

  • Local delivery
  • Local pickup
  • In-store pickup
  • Customer collection from our facilities

All orders must be placed through our online store and shipped to an eligible U.S. delivery address.

2. Order Processing Times

Orders are generally processed within 1–3 business days after the order has been successfully placed.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

During busy periods, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer. If a significant delay is expected, we will make reasonable efforts to communicate the updated timeframe.

Orders placed after any applicable daily processing cutoff may be processed on the following business day.

3. Shipping Times

Once your order has been processed and handed over to the shipping carrier, delivery times will depend on the shipping method selected at checkout and the destination.

Estimated delivery timeframes shown during checkout are estimates and are not guaranteed delivery dates.

Shipping times may vary due to:

  • Destination
  • Carrier operating conditions
  • Weather
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Address-related issues
  • Other circumstances outside our control

Please allow additional time for your order if it is placed during major holidays, promotional periods, or other periods of unusually high demand.

4. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • Delivery address
  • Order size
  • Shipping method
  • Carrier rates
  • Current shipping promotions

If Amantrisa offers a free-shipping promotion or minimum-order threshold, the applicable terms will be clearly communicated on our website or at checkout.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code

Amantrisa is not responsible for delivery issues, delays, additional shipping charges, or returned packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an address mistake immediately after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

6. Order Tracking

When your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

You can use the tracking information provided by the carrier to monitor your package's progress.

Please note that tracking information may take some time to become active after the carrier receives the package.

7. Delivery Delays

Although we work to have orders shipped and delivered within the estimated timeframe, delivery delays can occasionally occur.

Delays may result from circumstances including severe weather, natural disasters, carrier disruptions, transportation issues, holidays, peak-season volume, or other events beyond our reasonable control.

Estimated shipping times are therefore not guaranteed.

If your package is delayed, we recommend checking the tracking information first. If the tracking information has not updated for an extended period or your package appears to be lost, please contact us so we can assist you.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or building management where applicable.

You should also review the delivery information provided by the carrier.

If you still cannot locate your package, contact us with your order details and we will help determine the appropriate next steps.

Amantrisa cannot guarantee replacement or refunds for packages that are confirmed by the carrier as successfully delivered to the address provided at checkout.

9. Damaged Packages

We take care in preparing orders for shipment. However, packages can occasionally become damaged during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order information along with clear photographs of the damaged package and products.

We will review the situation and determine the appropriate resolution in accordance with our return and refund policies.

10. Incorrect or Undeliverable Addresses

If a package is returned to us because the shipping address was incorrect, incomplete, or otherwise undeliverable, please contact us regarding the order.

Depending on the circumstances, additional shipping charges may apply if the package needs to be shipped again.

Any refund eligibility for an undeliverable or returned package will be handled according to our applicable refund and return terms.

11. PO Boxes and Military Addresses

Shipping availability for PO Boxes, APO, FPO, and other specialized U.S. addresses may depend on the shipping carrier and service selected at checkout.

If a particular shipping method is unavailable for your address, the available options will be shown during checkout where applicable.

12. Changes and Cancellations

If you need to make a change to your order or request a cancellation, please contact us as soon as possible after placing your order.

We will do our best to accommodate requests received before the order enters processing or shipment.

Once an order has been processed or shipped, we may be unable to modify or cancel it.

13. Multiple-Item Orders

If an order contains multiple products, Amantrisa may ship the items together or separately depending on availability, fulfillment requirements, or shipping considerations.

If your order is shipped in multiple packages, you may receive separate tracking information.

14. Service Interruptions

Occasionally, circumstances outside our control may affect our ability to process or deliver orders on time. These circumstances may include severe weather, natural disasters, carrier interruptions, transportation disruptions, technical issues, public emergencies, or unusually high order volumes.

When such circumstances occur, delivery estimates may be extended.

15. Contact Us About Your Order

If you have questions about shipping, tracking, a delayed package, or another delivery-related issue, please contact the Amantrisa team through our Contact_Us page.

When contacting us about an order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

16. Policy Updates

Amantrisa reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our shipping services, carriers, fulfillment processes, or business operations.

By placing an order through the Amantrisa website, you acknowledge and agree to the shipping terms outlined in this policy.

Thank you for choosing Amantrisa.